About this Course

Browse lessons

  • locked Praising Effort, Not Things
  • locked Choosing Between Negativity & Positivity
  • locked The Power of Sharing Positive Feelings
  • locked The Power of Thanking Others
  • locked Welcome to the Fundamentals of Customer Service
  • locked Magic Moment Occasions
  • locked The Balance of Service
  • locked Providing CAN Do Service
  • locked Use Your Active Listening Skills
  • locked Service Moments of Truth
  • locked Clients, The Reason for Our Work
  • locked Softening Your Message
  • locked Explaining Pros and Cons
  • locked Great Service Defined
  • locked Personal Concierge Service
  • locked Service On A First Name Basis
  • locked Accepting Client Gratitude
  • locked Explaining The Reasons Why
  • locked Sharing Your Service Vision
  • locked Quiz #1
  • locked Quiz #2
  • locked Quiz #3
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  • locked Quiz #5
  • locked Quiz #6:
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  • locked Quiz #18
  • locked Quiz #19
  • locked Quiz #20
  • locked Quiz #21
  • locked Questions to Confirm What You've Heard
  • locked How to Answer Unasked Questions
  • locked Find Why Questions are Asked Before Asking Them
  • locked Deliver Info In The Form of a Question
  • locked I'll Find Out, Not I Don't Know
  • locked Doing Research for Your Clients
  • locked Turning Problems Into Opportunities
  • locked Stop or Continue
  • locked The 4 Walls
  • locked My Greatest Fear
  • locked Three Question Types
  • locked Choosing Your Words Carefully
  • locked Eliminating Weak Words Pt1
  • locked Eliminating Weak Words Pt2
  • locked But vs Because
  • locked Use Wild Words Carefully
  • locked More Wild Words
  • locked The Impact of Cheap
  • locked The Impact of Expensive
  • locked Communicate Systems not Parts or Equipment
  • locked Verbal Packaging Problems
  • locked Verbal Packaging Solutions
  • locked Give Choices Not Ultimatums
  • locked Pure Motives in Action
  • locked Honesty Over Popularity
  • locked Admit Mistakes Before They're Noticed
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